It is important that you read this notice, together with any other privacy notice we may provide on specific occasions when we are collecting or processing personal information about you, so that you are aware of how and why we are using such information.
LB Internet Consultancy is highly committed to keeping client’s personal information safe and secure and we collect only essential and inevitable information to process your purchase. We never share any of your information with any individual outside our company in any way until you agree to permit us for doing so.
Initially, the personal information we require is about clients’ name, company’s name, billing address, email address, secondary email, phone and fax numbers, order details and place of residence and some of which is optional. Along with this, we need information in creative brief in order to start working on your services with us. Additionally, collection of information includes opinions pertaining to complaints, appreciation, reviews, testimonials and comments about the service provided to you. Technical information which is collected and recorded includes your IP address, browser version, operating system and the date and time when you visit. Google Analytics or some similar tool or service is also used for collecting this data.
OUR LIVE CHAT SERVICE
We use a third-party provider, such as Whatsapp for our Live Chat service, which we use to handle customer enquiries in real time. If you use the Live Chat service we will collect your name, email address (optional) and the contents of your Live Chat session. This information will be retained for number of years and will not be shared with any other organisations. You can request a transcript of your Live Chat session if you provide your email address at the start of your session or when prompted at the end.
USAGE OF COLLECTED INFORMATION
First of all, the information we collect helps us to understand exactly what service you need and what special things would you require and secondly the billing information is inevitable for payment process. The email address are used for communication about your purchase status, comments, reviews, testimonials, opinions and delivery of the final services. Moreover, we may send emails of update on the website, promotional offers, launch of a new product/service and the latest news in the industry. This information also helps us to improve our marketing strategies and compile the record of the most selling services that we offer.
PRIVACY OF PAYMENTS
To make sure the practice of the best privacy for payments, we offer acceptance from multiple payment options. The payment processor where the clients put their billing information uses Secure Sockets Layer (SSL) which is indicated in the domain as “https://”. Therefore, we assure you that there is no issue at all with the privacy of payment process and billing information and at the same time we use PayPal and secure third party online payment companies to take payment online and over the phone.
Confidentiality is surely a serious concern and we are fully aware of the fact and this is why we never compromise over the confidentiality of our clients’ information. We use your personal information in order to keep in touch with you so that we can have smooth communication about the purchase process. Therefore, your entire information like name, billing address, e-mail address, telephone number, fax, etc. is treated as confidential and saved at a secure location which is accessible by the designated members only ensuring that it stays safe and there is no threat of its being stolen or hacked. We reassure that your personal information will never be released to any third party in any circumstances until you allow or we are forced by law.
How we use your personal data:
We will only use your personal information when the law allows us to. Most commonly, we will use your personal information in the following circumstances:
1. Where we need to perform the contract we have entered into with you.
2. Where we need to comply with a legal obligation.
3. Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
We may also use your personal information in the following situations, which are likely to be rare:
1. Where we need to protect your interests (or someone else’s interests).
2. Where it is needed in the public interest [or for official purposes].
LB Internet Consultancy uses the information collected from you to perform the contract we have entered into with you to provide you with the benefits of being a LB Internet Consultancy customer. LB Internet Consultancy also acts on behalf of its clients in the capacity of data processor. When working exclusively as a web design company, LB Internet Consultancy will be acting on the instruction of its client and will work hard to ensure that the client is fully GDPR compliant.
IF YOU FAIL TO PROVIDE PERSONAL INFORMATION
If you fail to provide certain personal information when requested, we may not be able to perform the contract we have entered into with you (such as providing a benefit or service) [or we may be prevented from complying with our legal obligations (such as to ensure the health and safety of our workers).]
CHANGE OF PURPOSE
We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal information for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. Please note that we may process your personal information without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
Some personal data may be collected about you from the forms and surveys you complete, from records of our correspondence and phone calls and details of your visits to our website, including but not limited to personally identifying information like Internet Protocol (IP) addresses. LB Internet Consultancy will use such information to identify its visitors. LB Internet Consultancy may also collect statistics about the behaviour of visitors to its website.
Any information LB Internet Consultancy holds about you and your business encompasses all the details we hold about you and any transactions including any third-party information we have obtained about you from public sources and our own suppliers such as credit processing agencies, or references provided by you in the course of your application. LB Internet Consultancy will only collect the information needed so that it can provide you with secure Internet based applications, Private Hosting and IT consultancy or Business Support Services.
CONDITIONS OF INFORMATION DISCLOSURE
In the first place, it is our top priority to avoid the information disclosure. However, the information disclosure can only take place if we are to abide by the country law for judicial proceeding, court order, or any other legal procedure.
If you have any confusion or concerns regarding our privacy policies, you can contact us via our contact us form.
Further information and advice about data protection is available from:
LB Internet Consultancy
152 City Road